Community Shuttle

1. Create an Account

Download the Silicon Valley Hopper app from the App Store or Google Play Store and follow the simple signup steps. You can also call us at 669.201.1892.

2. Book a Ride

Enter your pickup and dropoff addresses, choose the ride that works best for you, and tap Book This Ride.

3. Meet Your Driver

Check the app to find exactly where to meet the vehicle. It may be a short walk from where you are, but your designated pickup point helps to cut down on detours and makes your trip faster!

SV Hopper will pick up and drop off anywhere within the service area. This includes three specific destinations located outside of the core service area (El Camino Hospital, Mountain View Caltrain Station, and Sunnyvale Caltrain Station).

The numbered destinations below show some of the most popular destinations. To explore a more detailed view of the SV Hopper service area, please click on the map below.

One-way fare: $3.50
Discounted fare: $1.75
+1s (additional riders): $1

+1s must be booked ahead of time, a driver will not pickup a guest without a reservation. Book +1s in the app or by phone 669.201.1892

How to Obtain a Discounted Fare

1. Eligibility

   Seniors, students, low-income individuals, and disabled riders may qualify for discounted fares.

2. Selecting Your Discounted Fare

   To activate your discounted fare, open the app, navigate to the menu in the top left corner, and select “Fare Type.”

   Use the toggle button next to the relevant option to activate your discounted fare.

   Note: Only one discount category can be applied at a time. Multiple discounts are not permitted.

3. Boarding with a Discount

   Once onboard, please be prepared to show the driver the required identification to verify your eligibility for the discount.

Feel free to contact customer support for any further inquiries or assistance.

Eligible Documents

• Senior Discount: photo ID showing an age of 65+
• Student Discount: valid (photo) student ID
• Low Income Discount: Cal Fresh, or Medicare/Medicaid card
• Disabled Discount: valid disabled placard & registration card

Wheelchair Accessibility

• Vans that accommodate wheelchairs are available.
• Those with disabilities will receive door-to-door service.

Children Guidelines

• Ages 13-17: May use SV Hopper independently with parental consent. This consent is assumed when a parent downloads the Via app and agrees to its terms & conditions.
• Below age 13: Must be accompanied by a parent or guardian. California State law mandates the use of car seats, which SV Hopper does not provide.

Service Animals

• Allowed on SV Hopper, but only when they are on duty. No other pets are permitted.

Onboard Etiquette

• Kindly refrain from eating or drinking during your ride.

Cupertino Questions

• If you have comments for City staff, please email viashuttle@cupertino.gov.

CalSTA Funding

In 2021, Cupertino staff worked to find alternative funding sources to continue the Via-Cupertino shuttle service after its 18-month pilot program ended. This pursuit led to the development of a grant application for the competitive Transit and Intercity Rail Capital program.

Prior to submitting the application, Cupertino considered expanding the service to several nearby cities and eventually partnered with Santa Clara, which offered various appealing destinations for riders. Cupertino requested $8.465 million to expand service and electrify its vehicle fleet.

In 2022, CalSTA announced that Cupertino would receive the full amount. This TIRCP award funds half of the SV Hopper program for five years.