Activity Withdrawals

Withdraws must be requested in writing or in-person at least eight calendar days prior to the start of the activity for a full refund.

1-Day Class or Event

Refunds must be requested in writing at least eight calendar days prior to the start of the 1-day class/event.

Activity Cancellations

Activity not reaching required minimum enrollment may be canceled. Participants are notified by phone and given option to transfer to another activity or get a full refund.

50+ Travel

Individual cancellations must be filled from the waitlist before a refund can be issued. For individual cancellations, an administration fee of $10 will be assessed, and the remaining balance will be refunded. A full refund will be issued if a trip is canceled by the Senior Center.

50+ Luncheons

Individual cancellations must be filled from the waitlist before a refund can be issued. A full refund will be issued if a luncheon is canceled by the Senior Center.

Separate Policies

There are no refunds for Drop-In or Day Passes. Separate policies apply to Preschool and Sports Center Memberships. Please inquire before registering.

Refund Request

Requests must be submitted in writing and must include participant’s name, address, phone number, name and activity number of the class, and reason for withdrawal.

Original payments made by credit card are refunded to the credit card and may take up to two weeks to process. Payments made by check or cash are refunded by check and may take up to six weeks to process.

Three easy ways to submit your refund request: 

1) Email to refunds@cupertino.gov

2) Mail or Walk-in:

• Quinlan Community Center
  10185 North Stelling Road
  Cupertino, CA 95014

3) Fax to (408) 777-1305

Online Registration

To register online, visit reg4rec.org.

In-Person

Visit the Recreation Office office Monday through Friday from 8 a.m. to 5 p.m. at the Quinlan Community Center, 10185 North Stelling Road, Cupertino, CA 95014.

Mail-in (held for random processing*)

Download and complete registration form. Registration form can be downloaded HERE. Include method of payment (no cash): Visa, Mastercard, American Express, Discover, or check payable to CITY OF CUPERTINO. There will be a service charge for all returned checks.

Mail to:

• Registration
  10185 North Stelling Road
  Cupertino, CA 95014

Fax (held for random processing*)

Download, complete registration form, and fax it to (408) 777-1305. Registration form can be downloaded HERE. Include method of payment (no cash): Visa, Mastercard, American Express, Discover, or check payable to CITY OF CUPERTINO. There will be a service charge for all returned checks.

* Random processing means that every piece in that day’s registration by mail or fax has an equal chance of being selected. Receipts are emailed within five working days.

Retrieving a forgotten password with a current email address

If you have an account but have forgotten your account Sign in ID/password and the email address on your account is current, click on the “Forgot Your Password” link on reg4rec.org.

Retrieving account information without a current email address

To protect the sensitive information in our customers’ accounts, we will not disseminate information over the phone or without identification in-person.

Resident Fee

Activity participants living in Cupertino zip code 95014 are eligible for a resident discount rate. Proof of residency may be requested.

Waitlists

If the class you requested is filled, you may be placed on a waitlist, free of charge. If the class becomes available, we will call you. Payment is due within 24 hours.

Age Requirement

Where an age is indicated, the participant must be that age by the first day of class. Proof of age may be required.

Class Attendance

Class attendance is limited to the registered participants only. Sorry, no children in adult classes and no adults in children's classes.

Make-up Classes

There are no make-ups for classes you don’t attend. On occasion, a class/activity will be canceled due to weather, instructor availability, or unforeseen emergencies. 

If Cupertino Parks and Recreation cancels a class meeting, a refund will be issued, or a make-up class will be offered if the schedule permits.

Class Check-in/Check-out

All children 0-14 years of age must be checked in and out of classes and activities by a parent or guardian. Please come into the classroom and see the instructor to check your child in and out.

Declined Credit Card

If your credit card is declined, Cupertino Parks and Recreation staff will contact you to request payment. If your payment is not received within 24 hours, your registration will be canceled.

Returned Check

There will be a service fee for each returned check.

Paying with Cash

Exact amount required for cash payment.

Getting your account set up is easier than ever. Follow the steps below to get your account ready and start participating in City of Cupertino activities and events.

Step 1: Go to apm.activecommunities.com/cupertino

Step 2: Click on 'Create Account'.

Step 3: Complete your information!

Our department's goal is universal access to public parks and recreation. We work hard every day to ensure that all members of our community have access to our resources and programming.

Youth Scholarship Program

The City of Cupertino partners with West Valley Community Services (WVCS) to administer the Scholarship Program for youth recreation programs and activities offered in the quarterly Recreation Schedule. Contact the Parks and Recreation office for program and activity eligibility exceptions. Scholarships are available only to Cupertino residents and Cupertino Unified School District youth on a first-come, first-serve basis until annual funds are used. Those who are interested should contact WVCS to set up an appointment at (408) 255-8033 or 10104 North Vista Drive, Cupertino.

A completed Parks and Recreation activity registration form must be submitted to WVCS for review and approval. Once the applicant is approved by WVCS, customers need to bring the approved registration form to the Quinlan Community Center front office for processing. For further questions or clarifications, please contact the Park and Recreation office at (408) 777-3120, Monday through Friday, between 8 a.m. and 5 p.m.

Membership Assistance

Our Membership Assistance program is designed to make our facilities more accessible to all residents. The scholarship covers up to 50% of the resident membership fee, with the applicant paying the remaining amount. To apply, visit the front desk at the Cupertino Senior Center, fill out an application form, and submit your payment.

50+ Class Registration Assistance

Our class and event scholarship allows a member to request, once per year, a scholarship of 50% of the program fee for a class or event, not to exceed $20. The member must pay the remainder of the program fee. To request participation in the Stay Active Fund, please visit the front desk at the Cupertino Senior Center to fill out an application form and submit payment.